FAQ

(1) Placing the order

Please let me know how to order.

Can I place the order by Fax or Phone?

Once you register at our online shop, you can down load the fax order paper. (You will see Order Form key. )We are not taking phone order.

I can't log in.

Please contact our customer service by e-mail. We can check your e-mail and password.

How much is the custom cost?

Custom fee will be vary in each country. The customers must pay custom fee.

How soon will I receive the shipment?

We will ship your item within a week. If you don't hear from us within a week, please contact us.

I didn't receive order confirmation e-mail.

If you have yahoo e-mail account, confirmation e-mail might go to Junk mail. Please check your junk mail folder first. Or you might have entered wrong e-mail address. Please contact us we will check your order status.

Can I cancel the order?

To cancel the order, please let us know within 24 hours after you place the order. We my charge cancellation fee for some items. Please contact to customer service.

Can I add more items to my order?

We can add to your order if your order has not shipped yet.

I'm afraid to enter all my privacy policy information.

Please see Privacy Policy.

I would like to cancel the certain item I've ordered.

Please let us know within 24 hours after you place the order. We may charge cancellation fee for some items. Please contact to customer service.

I received a damaged items. I received a wrong item.

If you received a wrong or damaged items, please let us know within a week after your item arrival. (Please send the photo image as well.) We will send the replacement with no cost. Please see the returns and exchange section.

(2) Methods of Payment

Can you send me an invoice?

Yes, we will send you the invoice by e-mail.

Can you send us the credit card receipt?

Yes, we can. Pease contact us so we will e-mail you one.

How can I pay?

You can pay by credit card　or wire money.

I don't feel comfortable to enter my credit card information, do you have a security system working?

Please see Privacy Policy.

(3) Sign up for the membership

I forgot my e-mail address that I used for my account

Please contact to the customer service, we will check and send you the e-mail.

I forgot the password.

At log in page, you can click Forgot your password?. Then you will receive temporary password.

I would like to change my e-mail address.

You can change it at my page after you log in.

I would like to cancel the membership.

Please contact to customer service.

(4) News letter/DM

How can I receive or cancel the mail magazine?

After you log in, you can change it at my page.